Charter of Ethics

    • Courtesy, respect, discipline in leading with precious customers, by all personnel in all time and all places circumstances of services to our dear customers
    • Providing banking consultation to customers and solving their problems, institutionalization of customers’ respect culture and promote the spirit of responding as a dominant value among all personnel in all branches and headquarters of the bank
    • Using mechanism of participative management by a set of human resources: Faithful, careful, committed and expert for improving the accuracy, veracity, quality and speed up service to honorable customers
    • Serenity and patience and good attitude and show patience to keep the peace and comfort of dear customers at any time, at any place and at any work status
    • Loyalty, punctuality, appropriate appearance, surplus formalities and avoid waiting the customers
    • Observance of principles, trusteeship, secrecy and honesty and preserving customers’ information
    • Effort for continuous improvement of level of trust and confidence of dear customers to their attendances in Tourism Bank as the largest bankroll
    • Continuous effort in the field of creation and taking advantage of ideas and new solutions and designing new products and services at level of world standards with the goal of profitability to the extent of worthy for all customers
    • Justice observance and avoidance of any discrimination in the services and fulfillment of tasks and activities to preserve human dignity of customers
    • Using of updated E-banking technology and virtual banking services, in order to provide the most up to date banking services at the level of world standards to the customers
    • Continuous identification and special attention to obvious and hidden needs of customers with the goal of continuous promotion of their satisfaction with their attendants in branches and headquarters of the bank
    • Special attention to expectations, demands, needs and even complaints of customers from the bank as a strategic opportunity for growth of the bank and improvement of internal processes
    • Continuous effort in fulfillment of demands and resolving the needs of dear customers, by providing appropriate banking services, considering the terms and conditions of monetary regulatory and with the operation of Islamic contracts of interest-free banking